Accessibility Statement
Last Updated: August 11, 2025
At Sonic Automotive, Inc. (“Sonic,” “Sonic Automotive,” “we,” “us,” and “our”), we want everyone who visits our websites to find information efficiently. This Accessibility Statement applies to www.sonicautomotive.com, our respective dealerships’ websites, and all related websites owned or operated by us that link to this Accessibility Statement (collectively “Website” and “Site”). These guidelines explain how we aim to make web content accessible and user friendly for everyone.
If you have questions or comments about this accessibility statement, or if you have problems accessing information or functions on this site, please contact us using the contact information found below.
We Value Digital Inclusion
In our effort to provide an accessible and optimized user experience for all site visitors, Sonic Automotive has taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site or the specific abilities of those individuals seeking access to this site.
The website is monitored and tested regularly as part of a fully managed accessibility compliance solution provided by AudioEye, a third-party provider of Web Accessibility testing, remediation, and monitoring services dedicated to eradicating digital access barriers.
AudioEye Accessibility Certification
The AudioEye Trusted Certification represents a commitment to accessibility and digital inclusion.
The AudioEye web accessibility certification process involves automatic and manual testing with the goal of identifying and resolving access barriers, conforming with the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.1Level AA Success Criteria, and ensuring an optimal user experience for all users, regardless of their individual abilities.
- AudioEye Activation is complete.
- Testing & Discovery is ongoing with continuous monitoring.
- Remediation & Validation is ongoing.
- 24/7 Website accessibility help desk is active. Report an issue.
- Accessible site menu is activated.
- Page elements menu is activated.
- Visual Toolkit is activated.
- Player is activated.
- AudioEye Trusted remains active.
AudioEye certifies that the website is being optimized to substantially conform with AudioEye’s interpretation of the informative guidance provided by WCAG 2.1 AA. In this ongoing effort, certified accessibility professionals have already made progress to remove access barriers and will continue to enhance this site for optimal accessibility and usability for all users.
This perpetual and uninterrupted process will include regular releases that improve access and usability for all users, including users of Assistive Technology. AudioEye and Sonic Automotive continue to collaborate in pursuit of conforming with WCAG principles, guidelines, and success criteria.
Notice something wrong? Please provide your feedback
This website is regularly tested using a variety of assistive technologies. We recommend using the following web browser / screen reader combinations for an optimized experience:
- For Windows users: JAWS and Internet Explorer or NVDA and Firefox
- For Mac users: VoiceOver and Safari or VoiceOver and Chrome
- For mobile users: VoiceOver for the iPhone and TalkBack for Android devices
Improving the User Experience for Users of Assistive Technologies
Web Accessibility Guidelines
Sonic Automotive has leveraged the Web Content Accessibility Guidelines (WCAG) 2.1 as reference to ensure the web content made available from this site is more accessible for individuals with disabilities and user friendly for everyone.
These globally recognized best practices (as recommended by the World Wide Web Consortium) consist of three levels of accessibility measurement (A, AA, and AAA). To the greatest extent feasible, Sonic Automotive has elected to conform to Level AA of these guidelines.
Related Links:
Web Accessibility Initiative (WAI)
Design guidelines for electronic and information technology
Feedback
Dedicated web accessibility experts are available to assist site visitors with any issues accessing content and the various services and functions made available across the Sonic Automotive website. Site visitors may choose to engage with the Help Desk to report and troubleshoot web accessibility related issues.
If you encounter issues with any page on our site that presents a challenge for individuals with disabilities, please submit your feedback.
Providing Users with a Free Customizable Assistive Utility
AudioEye Toolbar
In addition to the above-mentioned techniques and strategies – and since not all site visitors have access to assistive tools such as screen readers – we provide free Web Personalization Tools that allow site visitors to customize their user experience. Activate the AudioEye Toolbar to access each tool listed below.
AudioEye Toolbar is not active
Activate AudioEye Toolbar
Experience the AudioEye Toolbar
To experience the AudioEye AudioEye Toolbar, activate the AudioEye Toolbar button in the bottom right-hand corner.
The AudioEye Toolbar provides Tools Tailored to Needs
Learn more about the ways in which the AudioEye Toolbar allows site visitors with diverse abilities to customize their user experience:
Browse All Features
The following tools may be available in the AudioEye Toolbar:
Player
Listen to the content of a web page read aloud.
Visual Toolkit
Customize the visual display of the website.
Site Menu
Navigate simplified menus using your keyboard or mouse.
Page Elements Menu
Access page elements and regions with simple keystrokes.
AudioEye Help Desk
Report accessibility related issues.
Third-Party Sites
Throughout this website, we make use of different third-party websites such as Instagram, YouTube, Twitter, and Facebook to spread news and information about our products and services. These sites, which are not controlled by us, may present challenges for individuals with disabilities that we are not able to control or remedy.
As made publicly available, here are the Accessibility Policies provided from these third-party sites:
Instagram Accessibility Announcement
Contact Information
If you have any questions about the website or its accessibility, or if you have difficulty accessing information or function on this site, please contact us at:
- Email: privacy@sonicautomotive.com
- Toll Free Phone: (800) 810-1827
- Mail: Consumer Privacy Request, Sonic Automotive, Inc., 4401 Colwick Road, Charlotte, NC 28211
Hours of Operation
Monday: 9:00am - 7:30pm
Tuesday: 9:00am - 7:30pm
Wednesday: 9:00 AM to 7:30 PM
Thursday: 9:00 AM to 7:30 PM
Friday: 9:00am - 7:30pm
Saturday: 9:00am - 6:00pm
Sunday: Closed
Monday: 7:30am - 6:00pm
Tuesday: 7:30am - 6:00pm
Wednesday: 7:30 AM to 6:00 PM
Thursday: 7:30 AM to 6:00 PM
Friday: 7:30am - 6:00pm
Saturday: 8:00am - 4:00pm
Sunday: Closed
Monday: 7:30am - 6:00pm
Tuesday: 7:30am - 6:00pm
Wednesday: 7:30 AM to 6:00 PM
Thursday: 7:30 AM to 6:00 PM
Friday: 7:30am - 6:00pm
Saturday: 8:00am - 4:00pm
Sunday: Closed